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Refund policy

We really care about making sure you're happy with what you buy from us at Vessants. So, if for some reason you're not completely satisfied, you can ask to return it or get a refund, and we'll work with you to make it right, following the rules we have in place.

1. Return Eligibility

If you're not happy with your purchase, you can request a refund within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Unused and in original condition
  • Returned with all original packaging, tags, and accessories
  • Have a valid order confirmation or receipt

We have the right to say no to returns if they don't meet our above requirements.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Email us at support@vessants.com with your order number and reason for the return.
  2. Once your request is reviewed, we will send an email with return instructions along with a shipping label.
  3. Carefully pack the item and send it back using the provided instructions.

3. Return Shipping

  • Defective, damaged, or incorrect items: We will cover the return shipping cost.
  • All other returns (e.g., change of mind): The customer is responsible for return shipping fees.

4. Refund Process

When we receive your returned item, we'll inspect the return against our return guidelines. If your refund is approved, the money will go back to the same account you used to pay. This should happen within 7 days, but it might take a bit longer depending on your bank.

5. Exchanges

We don't offer exchanges. If you'd like a different item, please return the original item and place a new order.

6. Non-Returnable Items

The following items are not allowed to be returned or refunded:

  • Items purchased on sale or with a discount
  • Special or custom orders
  • Products that have been used, altered, or damaged after delivery (unless defective upon arrival)

7. Restocking Fees

We won't charge you any extra fees for sending back items you've bought from us.

8. Incorrect Shipping Information

Make sure your shipping address is correct when you check out. We're not responsible for any problems or lost items that occur because the address you provided is incorrect or incomplete.

9. Need Help?

If you have any questions about returns or refunds, feel free to contact us:

Vessants

Company Name: Arvionis Global Ventures LLC

EIN: 98-1939223

Address: 1240 Ingram Ave, Richmond, VA 23224, USA
Email: support@vessants.com
Phone: +18048771546

Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours during business days. You may also visit our FAQs page for additional information.