Shipping policy

Shipping Policy

At Vessants, we aim to provide a reliable and efficient shipping experience for all our customers. Please review the details below to understand how we process and deliver orders.

1. Shipping Coverage

We currently ship orders only within the United States. At this time, international shipping is not available.

2. Order Processing & Delivery Time

Order Cut-off Time: placed after 5:00 PM EST will be handled on the next business day.
Processing Time: Orders are processed within 1–2 business days (Monday through Friday).
Transit Time: Once your order has been shipped, delivery typically takes 2–3 business days (Monday through Friday).
Total estimated delivery time: Most orders arrive within 3–5 business days from the date of purchase (Monday through Friday).

3. Shipping Cost

We offer free shipping on all orders, with no minimum purchase required.

4. Shipping Carriers

We work with USPS and UPS to ensure safe and timely delivery of your orders.

5. Shipping Restrictions

We do not currently ship outside the United States
We are unable to deliver to PO Box addresses

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor your shipment’s progress at any time. You can track your order through our Order Tracking Page.

7. Delays, Lost, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We will review the situation and assist you in resolving the issue promptly.

8. Contact Information

If you have any questions about this Shipping Policy, please contact us:

Vessants

Address: 1240 Ingram Ave, Richmond, VA 23224, USA
Email: support@vessants.com
Phone: +18048771546

Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours during business days. You may also visit our FAQs page for more information.